Shipping policy
Order Processing & Dispatch
We carefully prepare and dispatch all valid orders within 2–4 business days after payment confirmation to ensure fast and efficient order fulfillment.
International Shipping & Delivery Time
Our standard international shipping generally takes 8–15 days to reach most destinations. Actual delivery time may vary slightly depending on regional logistics and local customs procedures. You may choose the expedited rush shipping option at checkout for faster delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and final shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with absolutely no hidden fees or unexpected surcharges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties, import taxes or administrative fees determined by your local customs authorities. All such charges are the sole responsibility of the receiving customer. We recommend reviewing your local import regulations prior to placing an order to avoid unplanned expenses.
Packaging & Shipping Protection
We use premium high-strength, shockproof packaging materials to secure your items and prevent damage during transit.
For high-value orders, optional shipping insurance is available during checkout to provide additional protection and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please inspect your outer packaging thoroughly upon delivery. If you notice any damage, leakage, or severe deformation, please take photos as evidence, refuse to accept the package, and contact our support team immediately.
If any product defects are discovered after signing for delivery, please notify our customer support within 48 hours of receipt. We will review your case and arrange appropriate returns, exchanges, or solutions based on verification results.
Customer Support
If you have any questions regarding shipping rates, customs clearance, or delivery progress, our customer support team is available to assist you. Feel free to reach out anytime for professional and prompt guidance via email: support@silvhub.shop or phone: +64 21 573 9201.
Thank you for choosing SILVYN RIPA! We continuously improve our logistics procedures to deliver a faster, safer, and worry-free shopping experience for all customers.